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Return & Exchange

In the event that a problem with your merchandise is the result of our error, please contact us at info@catssie.com

 

Sale items (if applicable)

Last sale items cannot be refunded.

 

Returns & Exchange

*Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.*

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@catssie.com

If you are not 100% satisfied with your purchase, you can return your order to us for a full refund or exchange other items of your choice. For both return and exchange, you will be responsible for shipping.   *****Must Provide Us Tracking Number!! *****

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@catssie.com